Returns & Refunds Policy
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for cancelling an order is 30 days from the date you received the goods, or on which a third party you have appointed (who is not the carrier) takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear written statement.
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
- Items must be unused, unopened, and in original packaging
- Return shipping costs are payable by the customer unless the item is faulty, damaged, or incorrect
- Proof of purchase / order reference number must be provided
- Perishable goods or custom-made items cannot be returned
- Sale / clearance items are non-refundable unless faulty
Damaged or Faulty Items
- Please inspect goods upon delivery. Report any damage or faults within 48 hours of delivery
- We will arrange collection and replacement at no extra cost to you
- Refunds for faulty items will be processed after inspection and confirmation
How to Return
2. Pack item securely in original packaging
3. Send to our warehouse address (provided by email)
4. Once received & inspected — refund will be processed within 5–7 working days
Contact Us
If you have any questions about this Refund Policy, please contact us:
Dalison Enterprise Limited
Hours: Monday – Friday, 8:00am – 4:00pm (excluding public holidays).